Privacy Policy

Last updated: May 2026

1. Who we are

Orderly London Ltd (“Orderly London”, “we”, “us” or “our”) is a private limited company providing interior design, renovation and construction services.

Our registered office is at C/O Melanie Curtis Accountants, 65 Peach St, Wokingham RG40 1XP.

If you have any questions about this privacy policy or about how we handle your personal data, please contact us at:

Email: info@orderlylondon.com

Telephone: 020 3576 5196

Website: orderlylondon.com

2. What this policy covers

This privacy policy explains how we collect, use, store and protect your personal data when you:

  • visit our website at orderlylondon.com

  • submit an enquiry via our website contact form

  • instruct us to provide any of our services

  • communicate with us by email, telephone or any other means

We are committed to protecting your privacy and handling your personal data in a transparent and responsible way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. The personal data we collect

We collect and process the following categories of personal data:

Contact and identity information

  • Your name

  • Your email address

  • Your telephone number

  • Your home address or the address of the property in relation to which you are instructing us

Project information

  • Details of the works you are planning or instructing us to carry out

  • Property address and relevant property details

  • Communications between you and us relating to your project

Website enquiry data

– Information you submit through our website contact form, including your name, email address and the details of your enquiry

Financial information

  • Payment details and transaction records in connection with invoices issued to you

  • We do not collect or process any special categories of personal data, such as health information, biometric data or information about religious beliefs, unless you choose to share such information with us in the context of your project, in which case we will handle it with the utmost care and only for the purpose for which it was shared.

4. How we collect your personal data

We collect your personal data in the following ways:

  • Directly from you - when you submit an enquiry via our website, contact us by email or telephone, or instruct us to provide services

  • In the course of providing services - through communications, site visits and project documentation

  • Through referrals - if a third party, such as an interior designer, architect or estate agent, refers you to us, they may provide us with your basic contact details with your knowledge

5. How we use your personal data

We use your personal data for the following purposes:

To provide our services

  • To respond to your enquiry, prepare proposals and quotations, enter into a contract with you, manage your project and deliver the agreed services.

  • Legal basis: Performance of a contract, or steps taken prior to entering into a contract.

To manage our business

  • To maintain our financial records, process payments and invoices, and manage our business operations.

  • Legal basis: Legitimate interests and legal obligation.

To communicate with you

  • To respond to questions, provide project updates, share relevant information about your project and handle any complaints.

  • Legal basis: Performance of a contract and legitimate interests.

To comply with legal obligations

  • To meet our obligations under applicable law, including tax, health and safety and consumer protection legislation.

  • Legal basis: Legal obligation.

For marketing purposes

  • We may send you information about our services, projects, design inspiration and other updates that we think may be of interest to you. We will only do this with your explicit consent and you will always have the right to opt out.

  • Legal basis: Consent.

6. How we store your personal data

We store your personal data securely using a combination of internal systems and reputable third-party cloud-based software platforms. All third-party platforms we use are required to handle personal data in accordance with UK GDPR and have appropriate security measures in place.

We use cloud-based software for the following purposes:

  • Project management - to track and manage your project

  • Financial management - to process invoices and maintain financial records

  • Document storage - to store project-related documents and files securely

  • Communication - to manage enquiries and correspondence

Access to systems holding personal data is restricted to members of our team who need it to carry out their work. All systems are password-protected and we take reasonable steps to keep your data secure at all times.

7. Sharing your personal data

We do not sell, rent or trade your personal data. We will only share your personal data in the following circumstances:

  • With your knowledge and agreement - We will not share your personal data with any third party, including subcontractors, suppliers, letting agents or other professionals, without informing you in advance and obtaining your agreement to do so.

  • With our professional advisors - We may share limited personal data with our accountant, legal advisors or other professional advisors where necessary for the running of our business. These parties are bound by confidentiality obligations.

  • Where required by law - We may disclose your personal data where we are required to do so by law, regulation or court order.

8. How long we keep your personal data

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

As a guide:

  • Enquiry data - if you contact us but do not proceed to instruct us, we will retain your enquiry data for up to 12 months

  • Client project data - we retain project records, correspondence and financial records for a period of six years following completion of the project, in line with our legal and contractual obligations

  • Financial records - we are required by HMRC to retain financial records for a minimum of six years

After the relevant retention period has expired, your personal data will be securely deleted or anonymised.

9. Cookies

Our website uses only essential cookies that are necessary for the website to function correctly. We do not currently use tracking, analytics or marketing cookies.

If we introduce additional cookies in the future, we will update this policy, display a clear cookie notice on our website and ask for your consent before placing any non-essential cookies on your device.

10. Your rights

Under UK GDPR you have the following rights in relation to your personal data:

  • The right to be informed - you have the right to be told how your personal data is being used. This privacy policy fulfils that obligation.

  • The right of access - you have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request.

  • The right to rectification - you have the right to ask us to correct any personal data we hold about you that is inaccurate or incomplete.

  • The right to erasure - you have the right to ask us to delete your personal data in certain circumstances, for example if we no longer need it for the purpose for which it was collected.

  • The right to restrict processing - you have the right to ask us to limit how we use your personal data in certain circumstances.

  • The right to data portability - you have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format.

  • The right to object - you have the right to object to us processing your personal data for marketing purposes at any time.

  • Rights relating to automated decision making - we do not use automated decision-making or profiling in connection with your personal data.

To exercise any of these rights, please contact us at info@orderlylondon.com. We will respond to your request within one month. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

11. How we protect your personal data

We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against unauthorised access, loss, alteration or disclosure.

These measures include:

  • Password-protected access to all systems and platforms holding personal data

  • Use of reputable, UK GDPR-compliant third-party platforms

  • Limiting access to personal data to those within our team who need it to do their job

  • Secure deletion of personal data that is no longer required

Despite our best efforts, no method of transmission or storage is completely secure. If you have any concerns about the security of your data, please contact us.

12. International transfers

Some of the third-party platforms we use may store data on servers outside the United Kingdom. Where this is the case, those platforms are required to ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR, such as standard contractual clauses or equivalent transfer mechanisms.

13. Marketing communications

From time to time, we may send you information about our services, projects, design inspiration and other updates that we think may be of interest to you. We will only contact you for marketing purposes with your explicit consent, for example, by signing up to our mailing list or newsletter, and we will make clear at the point of sign-up what you are consenting to receive.

You will always have the right to withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at info@orderlylondon.com. We will process your request promptly, and you will not receive further marketing communications once you have unsubscribed.

We will never share your contact details with third parties for marketing purposes.

14. Third party websites

Our website may contain links to third-party websites. This privacy policy applies only to our website and our services. We are not responsible for the privacy practices of any third-party websites and encourage you to read their privacy policies before providing any personal data to them.

15. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business practices or in applicable law. When we do, we will update the date at the top of this policy and, where appropriate, notify you directly.

We encourage you to review this policy periodically to stay informed about how we are protecting your data.

16. How to make a complaint

If you are unhappy with how we have handled your personal data, please contact us in the first instance at info@orderlylondon.com, and we will do our best to resolve your concern.

If you remain unhappy after contacting us, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office

Website: ico.org.uk

Telephone: 0303 123 1113